Some topics Susan can deliver
*All keynote programs below can be delivered in the following formats:
- Keynote only (60-90 minutes)
- Keynote + Q&A (90 minutes)
- Learning Keynote (2 hours)
I advocate demystified Dyslexia as a disability – I am dyslexic, don’t judge for my grammar, judge for my Knowledge
Human Behavior Hacking 101: How to Read People Like a Bada$$ to Achieve More at Work & in Life
DESCRIPTION:
Let’s face it. We human beings are complex machines. This is mostly to our advantage, yet our sophisticated brains can also lead us astray—especially when it comes to interacting with our fellow humans. Many times what we say doesn’t align with how we feel on the inside, making it difficult to understand, know, and connect with each other at work and at home. These communication failures can cause us to lose a sale, a client, an employee, a friendship, or even a spouse.
Known as the “Human Behavior Hacker,” Susan Ibitz will teach you how to unleash your inner James Bond and decode these “hidden emotions” in others...just like she learned from real-life CIA and military profilers! In this program, Susan shows audiences how to read nonverbal human behavior—body language, facial gestures, and micro-expressions—and how to use it to decipher other people’s true intentions. In this insightful, humorous, and edge-of-your-seat keynote, Susan will give you the tools you need to better understand others—and yourself!—so you can communicate better, make more meaningful connections, and achieve more at work and in life.
TAKE-AWAYS:
In this program, attendees will learn:
- How to read people’s body language, facial gestures & micro expressions
- How to read people’s faces, even when they’re wearing a mask!
- How to decode people’s true, hidden emotions
- Ways to predict someone’s intentions and future behavior
- How to tell if someone is telling the truth—or not!
- What messages you’re sending with your OWN body language
- How to avoid common communication problems at home and at work
- Negotiation techniques used by professional negotiators
- Body language secrets to help you be a better, more confident presenter
BEST-FIT AUDIENCE: Universal
Human Behavior Hacking for SALES: Unlock Your Sales Superpower
DESCRIPTION
Research shows that top salespeople succeed not because they have a natural talent, an outgoing personality or an always-ready perfect pitch, but because they understand what their prospects and clients really want. They uncover their dreams, their goals, and their pain points. And whether intentionally or not, they do this by connecting with them emotionally.
In fact, sales is all about emotions. Did you know 95% of purchasing decisions are driven by our emotions? This makes knowing what your prospect or client thinks or feels at any given point in the sales process critical to your ability to close the deal. Yet what buyers think or feel on the inside often contradicts what they say...
Susan Ibitz will teach you how to figure out what your prospects and clients really want but likely aren’t telling you. Known as the “Human Behavior Hacker,” Susan shows audiences how to read nonverbal human behavior—body language, facial gestures, and micro-expressions and decipher prospects’ and clients’ true feelings. In this interactive and eye-opening program, she’ll show you how to use nonverbal behavior to increase your effectiveness in critical sales skills like prospecting, getting past gatekeepers, and overcoming objections. Stop pitching and start using human behavior to win over prospects. With the right “sales intelligence,” anyone can become a sales superpower!
TAKEAWAYS:
In this program, attendees will learn:
- How to read body language, facial gestures & micro-expressions to decode a prospect’s “hidden” emotions
- Three myths about body language that are killing your sales
- How to tell when a prospect is telling the truth—or not!
- How to identify which questions they should be—but aren’t!—asking prospects
- How to frame questions to get the vital “sales intelligence” needed to close a sale
- Ways to predict when a prospect is ready to buy
- Negotiation techniques used by professional negotiators
- Body language secrets to help you be a better, more confident presenter
BEST-FIT AUDIENCE:
Sales teams, sales managers, real estate agents, and anyone whose job involves selling
*This program can be tailored for any industry, with unique takeaways
Unlock Your Management Potential: How to Use Human Behavior Hacking to Build a Productive, Engaged & Happy-Team
DESCRIPTION:
It’s well established that happy, engaged employees are more productive and perform at a higher level than unhappy or disengaged employees. And research has long shown that employee engagement and satisfaction are directly related to the quality of the relationship they have with their direct manager. Teams with managers who fail to know and understand them report being less productive, less engaged, and more likely to be looking for new employment.
Susan teaches managers how to use human behavior to build stronger, more meaningful relationships with the people they manage. Known as the “Human Behavior Hacker,” Susan will show you how to read nonverbal human behavior—body language, facial gestures, and micro-expressions—to uncover your employees true emotions, motivators, goals, and dreams, so you can better understand what they really want at work, and in life. She’ll show you how to use this knowledge to improve how you hire, communicate with, and motivate your people, all while balancing the needs of the organization.
TAKE-AWAYS:
In this program, attendees will learn:
- How to read the nonverbal human behavior—body language, facial gestures, and micro-expressions—to better understand the people they manage
- Ways to improve how they hire, communicate with, and motivate their people
- Tips to engage their people so well they’ll never want to leave
- How to identify which role and which team a new hire is best suited for
- How to present a job opening as an opportunity to grow, not just a job
- How to balance the needs of valued employees with the needs of the organization
BEST-FIT AUDIENCE:
Managers
Negotiate Like a Bada$$: How to Use Human Behavior Hacking to Get What You Want in Any Negotiation
DESCRIPTION:
We negotiate all the time. Whether it’s with a boss, a co-worker, a prospective employer, a car dealership, a spouse, or our kids, our ability to negotiate effectively is a skill that’s critical to our success in many areas of life. Yet even when we do our homework and come prepared, we often find ourselves leaving a negotiation wondering how our brilliant strategy failed us. That’s because we prepared based on what we thought would logically happen. But parties to a negotiation rarely act out of logic. Instead, they act—often irrationally—based on what they feel. What they feel they deserve, are worth, etc.
Known as the “Human Behavior Hacker,” Susan will teach you how to use the power of emotions to negotiate more effectively in any situation. Certified as a Level III Hostage Negotiator, Susan will teach you techniques she learned from real-life hostage negotiators, military interrogators, and lawyers to recognize the other party’s true, hidden emotions so you can better predict their next move. Learn the hidden truths of negotiations—how to tell who’s telling the truth, who’s bluffing, and who’s ready to close the deal—that will help you maintain the negotiation advantage. Whether buying a house or vying for a big promotion, knowing how to leverage the power of emotions is the key to success in any negotiation!
TAKE-AWAYS:
In this program, attendees will learn:
- How to read nonverbal human behavior—body language, facial gestures, and micro expressions
- How to decode the other party’s hidden emotions
- How to predict the other party’s next move
- More effective negotiation strategies
- How to avoid common mistakes in negotiations
- How to tell when someone is telling the truth—or not!
- Ways to recognize and manage the most dangerous human emotion of all
BEST-FIT AUDIENCE:
Universal
Be a Virtual Meeting Pro: How to Use Human Behavior Secrets for More Engaging & Effective Virtual Meetings
DESCRIPTION:
In today’s world, we’re more likely to be meeting with team members and clients virtually than in the office. This has forced most of us out of our comfort zones, as we learn new technologies and figure out how to manage remote meetings with a house full of spouses, kids, and dogs. But while virtual meetings are now necessary, they’re often less engaging, less fun, and less effective in terms of achieving their desired results. That’s because the nonverbal cues we humans rely on when communicating face-to-face are either lacking or harder to detect. Getting things done and closing new business virtually requires an entirely different skill set.
Known as the “Human Behavior Hacker,” Susan teaches people how to have more engaging, more fun, and more effective virtual meetings! In this fascinating program, she’ll teach you how to read people’s “virtual body language” so you can communicate, connect, and sell more online. Learn how to set up your remote environment, structure your meeting, and use the power of “virtual body language”—other people’s and your own!—to make stronger connections with your team and stakeholders. Like it or not, virtual meetings are here to stay. Learn what makes remote meetings work, and how to make them work better for you!
TAKE-AWAYS:
In this program, attendees will learn:
- The best technical setup, including video, audio, camera angles, etc.
- How to set up a professional, distraction-free remote space
- How to structure your meeting agenda, including the importance of virtual ice-breakers
- How to prepare for your virtual call—do’s and don’ts
- Virtual meeting etiquette
- How to keep remote team members engaged and mitigate checking work, e-mail, instant messenger, social media, etc.
- How to read and interpret virtual body language, facial gestures, and micro-expressions
- What to do with your hands, mouth, and glasses
- How to manage the discomfort of being on camera in front of multiple people
BEST-FIT AUDIENCE:
Universal
We offer personalized courses, training, and workshops, in which you will learn how to develop and evaluate strategies that can help ensure you, your people, and your organization can adapt, compete and succeed
"Failure is the chance to become the better you".
Susan Ibitz
Susan's bio:
“Some people hack computers, I hack people”
Susan Ibitz mission is to reach, teach, and train others to unlock the science behind human behavior. Being a “Human Behavior Hacker”, and drawing from multiple decades of expertise, Susan Ibitz is an internationally known human behavior expect; both speaking and training with a wealth of real-world knowledge and theory in the U.S., South America, Mexico, Europe, and the Caribbean.
Understanding the nonverbal human behavior-face reading, body language, and micro aggressions-gives greater depth and knowledge to how to decode individuals and groups. Trained by the experts in her field; CIA, FBI, U.S. Military, International Military as well as Level III Hostage Negotiator; no job is too small or large for Susan to get results straight away.
Decade long relationships getting companies, governments, and individuals to a deeper understanding of both self and company make Susan Ibitz tick. Utilizing these skills to increase sales, team productivity, employee engagement, team building, strategy, effective communication, marketing, and growth.
Trained by the CIA, FBI, U.S Military, International Military, as well as a Level III Hostage Negotiator; Susan is dedicated to assisting governments, companies, and individuals not only to understand, but recognize individuals hidden emotions, intentions, and potential behaviors.
By decoding nonverbal human behavior, Susan’s Ibitz interrogation consulting work has added to numerous police departments resolve past and on-going criminal cases, train teams, as well as assist in legal. Susan also serves as a frequent guest lecture, speaker, keynote presenter, and across academic and government field's.
Fluent in Spanish, Portuguese, English, and most importantly, body language, micro-expressions, linguistic forensic analysis, and face reading with a mask or without, Susan Ibitz can tailor knowledge, networks, and background to suit one’s needs.
Previous clients include State, local, and national government's, and Hospitality Groups. For obvious reasons, not all can be listed as confidentially is another specialty.
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